Outstanding Service from American Standard and HD Supply


Working with manufacturers and suppliers on large scale projects can be stressful and frustrating, so the Professor was particularly impressed to read the following account from Paul Sly of Interstate Investment about his experiences working with American Standard and HD Supply to upgrade the toilets, faucets, and showerheads in a 1,000 unit apartment complex. Many thanks to Paul for taking the time to write such a thoughtful letter.

February 2, 2011

Mr. Carl Whipple, Field Account Representative
HD Supply Facilities & Maintenance

Dear Carl,

In conjunction with our planned project execution, in mid-2010 we solicited proposals in regards to the fixture replacement campaign we were planning to implement at our 1,000 unit apartment complex. We received proposals from several vendors for this project, but one “team” consistently stood out from the rest: HD Supply & American Standard.

The exemplary service & sales presentations that we received from the HD Supply team along with American Standard’s representative, Mike Gilmore, throughout the bid process was very informative, especially the spreadsheet defining the cost savings over our current fixtures in use. One of the most impressive segments of the sales process was the portable product demonstration showcasing the patented flush system which allowed our technicians to see the benefits over the competitors’ products. FYI, as of this writing we have had NO clogs or service requests with any of the American Standard toilets that we have installed.

Additionally I would like to let you & Mike know that I sincerely appreciated the above average sales approach for being solely based on addressing our needs and concerns, showcasing the quality and cost savings of American Standard products without negatively trashing the other competitors.

As you are aware HD Supply along with American Standard was chosen as our supplier for all bathroom and kitchen fixture upgrades & replacements. I would like to additionally recognize and thank both you and Mike Gilmore for “above and beyond” customer service which has been consistent since our initial meeting.

In summary it has been a real pleasure to work with both the HD Supply & American Standard teams. The entire process from initial proposal to weekly deliveries has progressed sealessly without a glitch and it is my pleasure to recommend HD & American Standard to anyone wanting quality products backed up with excellent customer service.

Best Regards,

Paul Sly
Maintenance Director
Interstate Investment

The high performing and water saving plumbing fixtures that Interstate Investment purchased for this project included:

Cadet3 Flowise toilet, a high-efficiency toilet that uses only 1.28 gallons of water per flush, which is 60% less water than a traditional 3.5 gallon per flush model.

Reliant3 Lavatory faucet, a WaterSense-certified faucet with a 1.5 gallons per minute (gpm) flow rate. Installing a faucet like the Reliant 3 will save up to 600 gallons of water a year.

Colony Soft Bath/ Shower trim kit,which can save a family up to 8,000 gallons of water a year while still delivering an invigorating shower

Colony Soft Kitchen Faucet, a durable line of faucets made with ceramic disc valving to ensure a lifetime of drip-free performance

Sounds like a job well done all around!

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